Brightspark Solutions 24/7 Cleaning Services Terms and Conditions:
Please read carefully
When accepting or placing an order over the phone and by email customers are bound to the following Brightspark Solutions Cleaning Services Terms and Conditions:
ALL CLEANS CARRIED OUT BY BRIGHTSPARK SOLUTIONS CLEANING SERVICES YOU AGREE TO –
1.1 : The customer agrees to sign and return the agreement sent via email prior to starting work
1.2: Brightspark Solutions Cleaning Services fees are payable by the client in advance via bank transfer only, this will be paid into our nominated account as per cleaning schedule.
1.3: Brightspark Solutions Cleaning Services reserves the right to suspend cleaning services if
monthly/advance payments are missing ,not paid or if paper work is not returned to ‘Brightspark Solutions Cleaning Services’ within 7 days of placing the order.
1.4: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that the cleaner may discuss a variation on the planned duration if, in practise, it appears to be required.
1.5: Brightspark Solutions Cleaning Services agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have (Height restriction applies,)been made with Brightspark Solutions
Cleaning Services . Any cleaning equipment provided by the customer, should be safe and in full working order and authorised by BSCS
1.6: If collection of keys is required from a location outside the postal code area charges may apply.
1.7: A monthly payment will be refunded only if the customer does not require cleaning services for more than 4 weeks.
1.8: Brightspark Solutions Cleaning Services will not be held responsible for any alarm systems.
Customer should give any special instructions for deactivation/activation of any household alarm systems.
1.9: One month minimum contract length applies for all Regular Cleaning Services.
1.10: All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.
1.11: We do not employ the cleaners. All the cleaners are self-employed and the payment of Tax and NI as a vetted independent person is their own responsibility.
1.12: The Client must allow the cleaner access to hot water and power.
1.13: By entering under this Terms and Conditions with Brightspark Solutions Cleaning Services after the termination of the cleaning service providing by Brightspark Solutions Cleaning Services , the Client must not hire or use any home-related services provided by a present or past cleaner introduced to the Client by Brightspark Solutions Cleaning Services . If the Client does wish to hire or use home-related services provided by such a cleaner our referral fee is £250.
1.14: In case of a complaint, Brightspark Solutions Cleaning Service requires to be notified within 24 hours after completion of the cleaning work.
1.15: All fragile and highly breakable items must be secured or removed. Items excluded from
liability are: cash, items of sentimental value, art and antiques.
1.16: The insurance policy is subject to a number or further terms and conditions available from the Brightspark Solutions Cleaning Services. Any damage caused by bleach is not covered. Brightspark Solutions Cleaning Services will not arrange for the insurance referred to if the fee has not been paid by the Client in accordance with terms and conditions of this agreement. An insurance taken out by the Client may void the insurance policy to in this clause in which even and loss will only be recoverable under the policy of the Client.
WALKTHROUGH & SATISFACTION ACKNOWLEDGEMENT
Upon completion of the Services, the Company shall conduct a post-clean walkthrough of the Premises. The Client is required to participate in this walkthrough and to sign the Satisfaction Form confirming acceptance of the Services delivered.
The Company shall issue two (2) requests to the Client to complete and sign the Satisfaction Form. Should the Client:
1. fail to attend the walkthrough after such requests, or
2. decline, refuse, or otherwise fail to sign the Satisfaction Form,
then the Client shall be deemed, by default and without further action required by the Company, to have accepted the Services as fully completed and satisfactory.
In such circumstances:
• The Satisfaction Form shall be considered automatically approved, executed, and binding, as though physically signed by the Client; and
• The Client irrevocably waives any right to dispute, challenge, or withhold payment on the basis of alleged deficiencies in the Services.
PLEASE NOTE:
- Quotes are only valid for 7 days. Once the quote has been accepted via the client, the payment must be paid in full within 24 hours of receiving the provisional booking to book the clean into our system.
- Cleaning of blinds is not included unless asked for this service at time of booking as these consume a lot of time therefore we can discuss this
- We do not use bleach and or bleach product if you prefer this it is at your risk entirely
- We will not be held liable in any way if damage arises
- We do not provide oven cleaning product you must get this prior to cleaning scheduled
- We normally recommend oven pride but can take minimum 3 hours to take effect
- We do not move any furniture whatsoever including electrical items, white goods etc
- Maximum 3 step ladder of height our cleaners will work to we will not clean higher than this
- mentioned
- All toll charges must be paid for
- All parking charges for car parks or permits must be arranged prior to work commencing
- All jobs agreed must be paid in advance via various payment methods
- If we cannot do the job on the scheduled day we will do our upmost best to rectify this in 2 working days
- If you the Client cancel for whatever reason no refund is given
- Any damages liabilities caused because job not carried out on time or late whatever the reason
- Brightspark Solutions Cleaning Services will not be held responsible or liable for the outcome caused to you
- You must sign the satisfaction for weather you will be there or not to confirm you are happy in advance
- This includes carpet wash service or any other service provided by Brightspark Solutions Cleaning Services
- If we cannot or have not completed a job for you for whatever reason a full refund will be given to you within 5-7 working days..
- You must have hot water and electricity
- Any sockets or items deemed unsafe our staff will not clean or touch that area and we must be told
- prior to work commencing
- No animals to be roaming around when staff working we must be told about any animals living in
- and out of the house
- Bin bags must be provided by you
- We do not take rubbish away unless service is booked
- Any extra work required must be authorised by office as these may carry further charges
- Any changes or cancellations, must be emailed and a call to the office must be made or charge for
- the day’s work will be made
- Any lateness, no show, last minute cancellation or whatever reason our staff cannot carry out their
- duties a full charge will be made for the whole clean
- We don’t clean or wipe chandeliers, glass ornaments, picture frames, lampshades, porcelain China
- or anything deemed valuable or breakable.
- If you have asked for interior windows to be cleaned you must open the blinds yourself
- We will charge travel time for any key collections or drop offs.
- At no point should you exchange number or use our staff without our consent
- A minimum of 2 hours must be booked.
- A minimum of 2 staff will attend the cleans.
- We cannot guarantee the same staff for every clean.
- We cannot control the times of the booking as certain things are out control..
- We need at-least 48hr notice if possible via phone and email
WE ARE OPEN 24 HR