WHAT ARE YOUR RATES?
Our prices are very clear from the offset and are all inclusive Unfortunately all of our cleans have different rates, but they are very transparent from the time of booking. This is because of the different sectors of cleaning have different prices, such as –/Regular/Spring/Deep/Extreme/Hoarder
Please contact us for more information and an exact quote.
HOW MANY PEOPLE DO YOU SEND?
For our cleaning services we send minimum 2 staff members
HOW IS PAYMENT TAKEN?
All payments are to be paid via bank transfer only
Only under special circumstances we may allow cash payment and or cheque which must clear in our account prior to the clean.
All payments must made 24 hours after accepting the quote to guarantee the booking unless agreed by us in advance
WHAT ARE YOUR OPENING HOURS?
Fortunately,for our clients we operate 24hours, 365 days inc all holidays.
ARE YOUR CLEANERS INSURED AND DBS CHECKED?
Yes, all of our staff are insured and DBS checked yearly.
We also, take proof of ID and address along with references and relevent insurances driving licences We then monitor every cleaner thoroughly for the whole time they are with us.
WHAT IF THE CLEANER CANNOT MAKE IT?
We will normally have a substitute ready for you.
If for whatever reason we cannot endeavour we will reschedule the clean.
DO YOU WORK WEEKENDS/EVENINGS?
Yes we work 24 hours, 375 days in a year including all holidays.
WHAT IF I NEED TO GO OUT OR TO WORK?
If you cannot be in on our visit, our cleaners are vetted, DBS checked and insured to handle keys.
We will leave or post keys back once clean is completed.
DO I SUPPLY ALL EQUIPMENT?
Our cleaners carry their own cleaning products and equipment, or if you would prefer our staff to use your equipment that is fine.
Please be aware that due to health and safety bleach is a banned substance.
HOW DO YOU MONITOR STAFF?
We have a logging system, we regularly carry out spot checks.
We ensure we take before and after photos and we also require a form to be signed once you are happy with our service on completion.
WHY ARE BLINDS NOT COVERED IN THE CLEAN?
Unfortunately, blinds are one of the things where they take up all of the dust and to clean these consumes alot of time so we therefore ask you book extra time for this as the cleaning time booked would not cover these.
We also ask if interior windows to be cleaned you must draw all blinds yourself as these are prone to falling or breaking
If you do ask our staff unfortunately in our t&cs we wont be held liable for any damage whatsoever occurring from this.
DO YOU PICK UP AND DROP OFF KEYS OR CAN I POST THEM TO YOUR OFFICE?
Yes, we can pick them up and drop them off. However in our terms and conditions it does state there may be a small fee for the time taken or the time will be deducted off of the cleaning time.
You can also post them to us.
We will post keys back if necessary free of charge but we will not be held liable for any losses occurred from this (either keys not being received by you or loss of keys) – We will keep any postage receipt for our and your record.
Please read our terms and conditions